SUPPORT / FAQ
Frequently asked questions
Practical answers on wallet credentials, networks, transaction checks, and recovery preparation.
This website explains self-custody principles. Verify the actual application and implementation before assuming a specific custody model.
Reading these guides needs no wallet connection. Chain queries and broadcasting normally require connectivity; offline backups do not.
Write it offline in the correct order and keep it away from screenshots, cloud accounts, email, chat, and other people.
A private key controls signing for a particular address, while a phrase may regenerate associated keys. Keep both confidential.
Verify the new device and software source, then follow the real wallet recovery flow with your offline backup. Avoid unsolicited remote help.
Confirm the token network and contract details. Identically named assets may exist on different chains.
Review the network, full destination address, asset, amount, and fees. Stop if any detail differs.
Verify the page and installer origin. This sample site does not include a verified wallet installer.
Stop when asked for recovery words, unexpected approvals, or urgent rewards, and verify through an independent source.